Shipping policy

Shipping Policy

Thank you for shopping with Hiroshi Nagai Print. Here is everything you need to know about how your order is produced and delivered.

Production time
Every print is made to order. Orders are typically produced within 2 to 4 business days before they ship.

Delivery time
Once your order ships, delivery usually takes between 5 and 15 business days, depending on your location. Total time from order to doorstep is production time plus delivery time. Delivery estimates are not guaranteed and may vary during holidays or busy periods.

To keep quality high and delivery fast, orders are printed and shipped from our global production partners, so your item is made as close to you as possible.

Tracking
When your order ships, you will receive a confirmation email with tracking information so you can follow your package.

Customs, duties, and taxes
International orders may be subject to customs fees, import duties, or taxes set by your country. These charges are the responsibility of the customer and are not included in the product or shipping price.

Incorrect or incomplete addresses
Please double-check your shipping address at checkout. We are not responsible for orders sent to an incorrect or incomplete address. If a package is returned to us, reshipping costs may apply.

Lost or delayed packages
If your order has not arrived within the estimated time frame, please contact us at support@hiroshinagaiprint.com and we will help track it down.

Questions? Email us any time at support@hiroshinagaiprint.com.