Refund policy

Return & Refund Policy

At Hiroshi Nagai Print, every order is made to order especially for you. Because each print is produced on demand, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind. Please review your order carefully before completing your purchase.

Damaged, defective, or incorrect items
Your satisfaction matters to us. If your order arrives damaged, defective, or is not what you ordered, we will gladly send a free replacement or issue a full refund. Simply contact us within 30 days of delivery at support@hiroshinagaiprint.com and include:

- Your order number
- A clear photo of the item and, if possible, the packaging

Once we review your request, we will arrange a reprint or refund as quickly as possible. You will not be asked to ship the original item back.

Refunds
Approved refunds are issued to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or card provider.

Wrong address
Please make sure your shipping address is correct at checkout. If a package is returned to us because of an incorrect or incomplete address, you may be responsible for the cost of reshipping.

Cancellations
Orders can only be changed or cancelled before they enter production. If you need to make a change, contact us immediately at support@hiroshinagaiprint.com and we will do our best to help.

Questions? Email us any time at support@hiroshinagaiprint.com.